CloudColleague is committed to protecting your privacy and handling your personal information with care, transparency, and respect in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
CloudColleague ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using CloudColleague, you consent to the practices described in this policy.
| Category | Specific Data Points |
|---|---|
| Account Information | Full name, email address, password, phone number, residential suburb or city |
| Client Profile | Business name, ABN/ACN (optional), business address, industry, website |
| Professional Profile | Resume/CV, work history, education, skills, certifications, portfolio links, profile photo |
| Listing Information | Job descriptions, task details, service offerings, budget or price ranges |
| Communication Data | Messages, applications, bids, interview responses, support inquiries |
| Payment Information | Billing details, transaction history (full payment details are handled by Stripe; we do not store card numbers) |
| Verification Data | Identity documents (if you choose to verify), business registration details |
| Data Type | Examples |
|---|---|
| Device Information | IP address, browser type, operating system, device identifiers |
| Usage Data | Pages visited, time spent, clicks, search queries, features used |
| Location Data | Approximate location based on IP address |
| Cookies & Tracking | See our Cookie Policy for details |
| Feature | Information Collected |
|---|---|
| Video Interviews (Google Meet) | Recordings, transcripts, timestamps, meeting metadata |
| AI Features (Planned) | Profile analysis, match scores, ranking data, interaction patterns |
| Escrow Transactions | Transaction amounts, milestone completions, dispute records |
The Australian Privacy Principles define sensitive information as information about racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, and health information.
We do not actively collect sensitive information. However, resumes may contain such information if you choose to include it. By providing this information, you consent to its collection, use, and disclosure as described in this policy.
We collect personal information:
| Purpose | Legal Basis (APP) | Examples |
|---|---|---|
| Platform Operation | Primary purpose | Creating accounts, matching Clients and Professionals, processing applications, facilitating escrow |
| Payment Processing | Primary purpose | Processing payments through Stripe, managing escrow, handling refunds |
| Communication | Primary purpose / Direct marketing | Sending notifications, updates, transaction confirmations |
| AI Features (Planned) | Primary purpose | Generating match scores, ranking candidates, improving recommendations |
| Analytics & Improvement | Secondary purpose (related) | Analysing usage, fixing bugs, improving features |
| Security & Fraud Prevention | Legitimate business purpose | Detecting suspicious activity, preventing unauthorised access, enforcing off-platform payment ban |
| Legal Compliance | Legal obligation | Responding to court orders, regulatory requests, OAIC investigations |
We do not sell your personal information.
| Scenario | What is Shared |
|---|---|
| When you apply for a listing | Your profile, resume, and application details are shared with the Client |
| When you post a listing | Your business name, listing details, and contact information are visible to Professionals |
| When you communicate | Messages and interview content are visible to the other party |
| When a transaction occurs | Transaction information is shared between Client and Professional |
We share data with trusted third parties who assist in operating the Platform:
| Provider Type | Examples | Purpose |
|---|---|---|
| Payment Processing | Stripe | Transaction processing, escrow management, refunds |
| Hosting | AWS (Sydney region) | Platform infrastructure (Australian data hosting) |
| Analytics | Google Analytics | User behaviour analysis |
| Communications | SendGrid, Twilio | Email and SMS notifications |
| Video/Interview | Google Meet | Video recording, transcription, storage |
| Customer Support | Zendesk | Support ticket management |
We may disclose information if required by law, court order, or governmental regulation, including:
In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you of any such change.
Some of our service providers may be located outside Australia:
| Country | Service Providers |
|---|---|
| United States | Stripe, Google (Google Meet), Google Analytics, SendGrid, Zendesk |
| Singapore | Some cloud infrastructure providers |
Before disclosing personal information overseas, we take reasonable steps to ensure that the overseas recipient complies with the Australian Privacy Principles or is subject to a substantially similar privacy scheme. By using CloudColleague, you consent to such overseas disclosures.
We implement industry-standard security measures:
| Measure | Implementation |
|---|---|
| Encryption | SSL/TLS for data in transit; AES-256 for data at rest |
| Access Controls | Role-based access, multi-factor authentication for employees |
| Monitoring | 24/7 security monitoring, intrusion detection systems |
| Regular Audits | Quarterly security assessments, penetration testing |
If we become aware of a data breach that is likely to result in serious harm to affected individuals, we will notify the OAIC and affected individuals as required by the Notifiable Data Breaches (NDB) scheme under the Privacy Act.
We retain your information for as long as your account is active or as needed to provide services:
| Data Type | Retention Period |
|---|---|
| Active accounts | Duration of account plus up to 30 days after deletion |
| Inactive accounts | 24 months after last login, after which account may be deleted |
| Transaction records | 7 years (for tax and accounting compliance under Australian law) |
| Escrow records | 7 years after transaction completion |
| Video interview recordings | 12 months, or longer if part of an active dispute |
| Support communications | 3 years after resolution |
| Analytics data | 26 months (Google Analytics default) |
After deletion, residual copies may remain in backup systems for a limited period.
Under the Australian Privacy Principles, you have the following rights:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request access to personal information we hold about you | Email support@cloudcolleague.com |
| Correction | Request correction of inaccurate or incomplete information | Account settings or email us |
| Deletion | Request deletion of your account and data | Account settings (delete account) |
| Opt-Out of Marketing | Unsubscribe from promotional emails | Click “unsubscribe” in emails |
| Withdraw Consent | Withdraw consent for optional features | Account settings or email us |
| Lodge a Complaint | Make a complaint about privacy practices | Contact us or lodge with OAIC |
We will respond to access requests within 30 days. We may charge a reasonable administrative fee for providing access, but we will not charge for lodging a request.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Phone: 1300 363 992
CloudColleague may introduce AI-powered features including:
When these features are introduced:
When you use video interview features via Google Meet:
CloudColleague is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.
We may update this Privacy Policy periodically. Changes will be posted with a revised “Last Updated” date. Material changes will be notified via email or platform notification.
CloudColleague
Email: support@cloudcolleague.com
Address: Canberra ACT 2902, Australia
ABN: 92 694 085 151
