CloudColleague Community Guidelines

1. Purpose of These Community Guidelines

This Acceptable Use Policy ("AUP") outlines prohibited behaviours on CloudColleague. It supplements our Terms and Conditions. By using CloudColleague, you agree to comply with this AUP and the wider CloudColleague community guidelines.

Violations may result in immediate account suspension, permanent termination, and reporting to relevant authorities where applicable.

2. Prohibited Activities

2.1 Fraudulent and Deceptive Practices

2.2 Payment Violations (Strictly Prohibited)

2.3 Spam and Automation

2.4 Community Standards on Discrimination and Harassment

2.5 Illegal Content and Activities

3. Reporting Community Guideline Violations

If you encounter a violation of this AUP, report it immediately.

Please include:

• Your name and account details
• Description of the violation
• Links or screenshots of the offending content
• Any relevant communication

External Reporting

• Scams: Report suspected scams through Scamwatch, operated by the Australian Competition and Consumer Commission.
• Consumer issues: Find your relevant authority through the ACCC consumer help directory.
• Cybercrime: Use the Australian Government’s ReportCyber service. For immediate danger, contact emergency services.

4. Consequences of Breaking Platform Rules

5. No Waiver

Our failure to enforce any provision of this AUP does not constitute a waiver of our right to enforce it later.

1. Scope

These Client Terms ("Client Terms") apply to individuals and organisations posting listings, including jobs, tasks, projects, or service requests, on CloudColleague. They supplement our Terms and Conditions.

2. Listing Requirements

2.1 Accuracy

Clients must ensure all listings are:

• Genuine and reflect actual work requirements
• Accurately describe duties, qualifications, compensation, and location
• Free from misleading or deceptive conduct under the Australian Consumer Law

2.2 Compensation

• For employment-style listings, salary or wage range must be disclosed where required by law
• For task-based listings, fixed price or hourly rate must be clearly stated
• Commission-only listings must clearly disclose the compensation structure

2.3 Compliance with Australian Laws

2.4 Prohibited Listings

Clients may not post listings that:

• Require upfront payment from Professionals
• Are commission-only without salary disclosure
• Involve illegal activities
• Discriminate against protected attributes
• Misrepresent the nature of the engagement, such as misclassifying an employee as an independent contractor

3. Fees and Payments

3.1 Fee Structure

Clients agree to pay all fees associated with:

• Listings, including job posts and task posts
• Featured or promoted listings
• Subscription plans
• Transaction fees, where applicable

All fees are displayed in Australian Dollars (AUD) and are inclusive of GST unless stated otherwise. A tax invoice will be provided for all taxable supplies.

3.2 Payment Terms

• Payments are processed via Stripe
• Clients authorise us to charge the provided payment method
• Fees are non-refundable except as provided in our Refund Policy
• Stripe processing fees will be deducted from any refunds issued where applicable

3.3 GST

CloudColleague is registered for GST (ABN: 92 694 085 151). Tax invoices will be issued for all taxable supplies. Clients with an ABN may be eligible for GST credits.

4. Stripe Payments

CloudColleague uses Stripe to process eligible platform payments securely. Stripe handles payment processing, while CloudColleague manages the platform workflow, communication, and applicable support process.

How Stripe Payments Work

• Client completes payment through Stripe
• Stripe processes the payment securely
• Professional completes the work
• Payment is completed according to the agreed transaction process when:

Disputes

• If a payment issue arises, the transaction may remain under review until the issue is resolved
• CloudColleague may assist with dispute resolution as a neutral facilitator
• Any refund, reversal, or payment adjustment is handled through Stripe and the applicable platform process

5. Candidate Interactions

5.1 Communication

• Respond to applications in a timely manner
• Provide accurate information about the hiring process
• Respect candidate privacy and confidentiality

5.2 Sensitive Information

Clients must not request sensitive personal information such as TFN, bank account details, or driver’s licence information during initial application stages. Such information may only be collected after a conditional offer or engagement, where appropriate and lawful.

5.3 Background Checks

• Obtain explicit written consent from the candidate
• Comply with the Privacy Act and any relevant state legislation
• Provide adverse action notices if required

5.4 Off-Platform Engagement Prohibition

Clients must not:

• Engage Professionals outside the platform to avoid fees
• Share contact information in listings or messages for off-platform arrangements
• Request Professionals to accept payment outside CloudColleague

6. Account Management

6.1 Multiple Users

Clients may create multiple user accounts under a single business profile. The primary account holder is responsible for all activities conducted under that profile.

6.2 Account Suspension

We reserve the right to suspend or terminate client accounts for:

• Violation of these Client Terms
• Excessive complaints from Professionals
• Fraudulent or abusive behaviour
• Non-payment of fees
• Off-platform payment attempts

7. Indemnification

Clients agree to indemnify CloudColleague from any claims arising from:

• Their listings
• Their hiring or engagement practices
• Their handling of candidate data
• Violation of employment or anti-discrimination laws

1. Scope

These Professional Guidelines ("Guidelines") provide best practices for individuals and businesses offering services or applying for opportunities on CloudColleague. New users can also review Start as a Seeker or Start as an Employer.

2. Creating Your Profile

2.1 Honest Representation

Your profile is your professional representation. You agree to provide:

• Accurate work history, including dates, job titles, and responsibilities
• Truthful educational credentials
• Genuine skills and qualifications
• Accurate availability and location

2.2 Profile Completeness

Complete profiles generally receive more attention. We recommend including:

• Professional photo (optional)
• Detailed work experience with achievements
• Skills and certifications
• Portfolio links, where applicable

3. Applying and Bidding

3.1 Quality Over Quantity

• Apply only to listings that match your qualifications
• Customise applications and bids
• Avoid submitting the same application to hundreds of listings, as this may be flagged as spam

3.2 Professional Communication Standards

• Use professional language in messages to Clients
• Respond promptly to inquiries
• If you accept another engagement, withdraw your application or notify the Client

4. Work and Service Delivery

4.1 Meeting Commitments

• Deliver work as described in your application or bid
• Meet agreed deadlines
• Communicate promptly if delays arise

4.2 Professional Conduct

• Treat Clients with respect
• Do not share confidential information without permission
• Maintain any licences or insurance required for your work

5. Safety Guidelines

5.1 Red Flags to Watch For

5.2 How to Report

If you encounter suspicious activity:

• Use the “Report” button on listings or profiles
• Email support@cloudcolleague.com
• Report suspected scams through Scamwatch

6. Stripe Payment Protection

Eligible payments must be completed through Stripe on CloudColleague. Using the platform payment process helps keep transaction records connected to the relevant task or service.

To protect yourself:

• Confirm the scope of work is clearly defined before starting
• Communicate progress through the platform
• Report any payment issue promptly through the platform
• Do not confirm completion until the agreed work has been delivered

7. Off-Platform Payment Prohibition

Strict Prohibition: You must not accept payment outside CloudColleague.

Why:

• You lose dispute protection
• You may be exposed to scams
• Violation may result in immediate account termination

If a Client asks you to accept payment outside the platform:

• Politely decline
• Report the Client to support@cloudcolleague.com

8. Right to Work in Australia

If you are seeking work in Australia:

• You are responsible for ensuring you have the legal right to work
• Employers may request evidence such as an Australian passport, visa, or birth certificate
• CloudColleague does not provide migration or visa advice

9. Privacy Settings

You control your privacy through available account settings.

10. Dispute Resolution

If a dispute arises with a Client:

• Communicate directly through the platform
• If unresolved, use the dispute assistance feature
• For Stripe transactions, payment issues may remain under review until resolution
• CloudColleague may assist as a neutral facilitator

CloudColleague does not resolve:

• Employment classification disputes
• Unpaid wages or payment claims outside the platform payment process
• Legal matters requiring a court or tribunal