Refund Policy
We believe in transparency — here’s how refunds and payments are handled to protect both employers and seekers.
CloudColleague – Refund Policy
Last Updated: November 2025
At CloudColleague, our goal is to ensure a fair and transparent experience for both Employers and Seekers (Taskers). This Refund Policy outlines when and how refunds are issued for transactions conducted on the platform.
1. General Policy
All payments on CloudColleague are securely held in escrow until the task or job is completed and approved.
Refunds are only considered under specific conditions outlined below to maintain trust and fairness for both parties.
2. Eligibility for Refund
A refund may be issued under the following circumstances:
- The Seeker did not deliver the work or failed to meet the agreed requirements.
- The Employer cancels the project before the Seeker has started working.
- The Employer and Seeker mutually agree to cancel the contract and request a refund.
- CloudColleague determines, after review, that the task was not completed as per the agreement.
Refunds are not applicable if:
- The Employer has already approved and released payment.
- The Seeker has successfully delivered the work as agreed.
- The issue arises from miscommunication or changing project requirements after acceptance.
3. Refund Process
- Refund requests must be submitted within 7 days of task completion or cancellation.
- CloudColleague’s dispute team will review all provided evidence (e.g., chat records, files, agreements).
- Once validated, the refund will be processed back to the Employer’s CloudColleague wallet or original payment method within 7–10 business days.
4. Service Fees
- The 10% service fee charged by CloudColleague is generally non-refundable once a project has been initiated.
- In exceptional cases (such as verified technical errors or fraudulent activity), CloudColleague may waive this fee at its discretion.
5. Dispute Resolution
In case of a disagreement regarding deliverables, both parties are encouraged to resolve issues directly.
If no resolution is reached, CloudColleague’s dispute team will mediate and make a final decision based on evidence and platform policies.
6. Chargebacks & Fraud
Unauthorized chargebacks or fraudulent refund requests will lead to account suspension and may result in legal action.
CloudColleague reserves the right to protect the interests of both parties and ensure the integrity of all transactions.
7. Contact Information
If you have any questions about this Refund Policy, contact us at:
Email: support@cloudcolleague.com
Website: www.cloudcolleague.com
